FAQ
-
Do you do sales?
Yes and no.
Rather than hopping on the discount train every other week, we spread the love with two special celebrations each year for our amazing community. One on summer and one on fall.
When we do sales on speficic earrings is for when we're saying goodbye to that specific color, meaning that it won't be coming back.
We always have a 10% discount for your first purchase if you sign up to our newsletter and sometimes we love to gift our email community with some extra love. So join now if you haven’t already
-
I can't decide which color to choose! How can you help?
At the moment you can always send us an email or DM on Instagram with 2-3 photos of you and we can help you out!
If you’re in Malmö, drop by our Studio and try them all. We have all the colors in stock!
In the future: we are working on swatches to offer so you can order them and see all the colors in real life. -
What material are your hooks made of?
All our earrings have hooks made of 925 sterling silver, which means they're 92.5% silver and 7.5% other materials. This is the most common silver combination because pure silver alone would be too soft—the other materials help keep it stable. While our community reports no reactions to our earrings, we can't guarantee they're suitable for those with hypersensitive skin.
-
I lost one earring, can I buy a single one?
Yes! Get in contact with us and we will check our stock. If we have in stock we take ½ price of a pair + shipping cost.
Send and email to info@powstudio.se
-
Do you sell in any stores?
Yes! We recently started selling in stores again. Currently, our earrings are available in selected stores across Scandinavia, and we have our own Studio in Malmö. Our retailers only have a curated variety of our earrings. On our online shop and in our Studio you can find them all. Here you can find all the details
-
Can I pick up my order in Malmö?
Yes! We offer pickup in our Studio in Malmö. Select "pickup" at checkout to see all the details on how it works.
-
I typed in the wrong address, what can I do?
No worries, if your order hasn’t been shipped we can still fix it. Contact us and we will take if from there.
-
How do I clean my earrings?
We are working on a manual on how to properly take care of your earrings. But here is a quick version.
Clean the silver hook - use silver cleaning products (we love using cleaning wipes)..
Clean the vinyl - for fresh stains, a damp SOFT cloth usually does the trick. Gently wipe, careful not to press too hard as this can damage the vinyl. We're currently testing Pure Effects products for tougher stains. Stay tuned for more
-
How do I store my earrings?
While we previously offered a POW bag for storing earrings, we're currently working on developing new storage solutions that will be available soon. For now, we recommend keeping your POWs in their original packaging for the best protection.
Storage tips:
- Keep them in their original box to protect from dust and particles
- Store away from other metal jewelry, as this can cause the silver hooks to tarnish faster (though they can be cleaned)
- Avoid leaving them in open spaces where they might collect dust
Stay tuned for updates on our new storage solutions!
-
I prefer buying second hand, how do your support this?
We love it! That's why we started our Facebook group to sell and buy POW-earrings from each other.
This group is driven by the community and we don't take any fees in joining or selling. We just love seeing our earrings get a second life and bringing joy to new POW lovers. It's all about creating a sustainable cycle where our pieces can continue to sparkle in new homes!